888-529-8555
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Onsite, field support services.
Professional, flexible, in-person technical support. Our Network and Field Operations Center dispatches IT and telecom technicians anywhere in the United States and Canada — and every visit runs on Nucleus, so you can see it happen.
Expert hands, wherever your business operates.
No matter where you operate, we have field IT technicians ready to assist anywhere in the U.S. and Canada. Opening a new location, upgrading infrastructure, or troubleshooting a problem — our technicians provide onsite support for network setup, structured cabling, Wi-Fi installation, security cameras, phone systems, and more.
Technology downtime hits operations immediately, which is why we offer fast response times and service tailored to the specific need. From urban centers to remote sites, we have the coverage and the expertise to handle IT deployments, maintenance, and troubleshooting wherever you need us.
Let us take the hassle out of IT support — so you can focus on growing the business while we handle the tech. Consider us an extension of your IT team.
Four ways we show up.
Smarthands tech support
Onsite IT assistance when and where you need it — hardware installs, troubleshooting, network maintenance, and equipment upgrades. Our technicians act as an extension of your team, for a routine task or an urgent one.
Data and voice cabling
Structured cabling for new installations, plus upgrades and troubleshooting. CAT6, fiber optics, or a custom solution — network wiring through to phone system connectivity.
Project installations
New locations, system upgrades, or a technology rollout across multiple sites. Network setup, cabling, hardware installation, and system configuration, handled end to end.
Service and repair
Network performance issues, wired and wireless troubleshooting, phone line activation, new outlets, and system upgrades — dispatched when remote support has run out of road.
What our technicians install and repair.
Licensed, bonded, and insured. We build networks as small as a five-person office and as large as a city-wide deployment — and we send technicians carrying the tools, the ladder, and the materials to finish the job on the first visit.
Network
- Switch and router installation
- Wireless access points and controllers
- Server installation and rack buildout
- Redundant internet and dedicated circuits
Cabling
- CAT5e and CAT6 structured cabling
- Single- and multi-mode fiber optics
- MDF and IDF installation
- Demarcation extensions and cubicle wiring
Voice and video
- IP telephony and phone system wiring
- Video conferencing and teleconferencing
- Music and overhead paging systems
- Digital signage and LCD installation
Security and retail
- IP surveillance and CCTV cabling
- Point-of-sale installation and rollout
- Burglar and security system cabling
- Power backup units and monitoring
Internal first, national when you need reach.
We prefer our own technicians, and we extend into the FieldTechnicians network when a rollout needs breadth or a new metro needs boots on the ground the same day. Either way, one program manager owns the outcome and every visit is tracked in one place.
Running a multi-site or national program? See how we handle nationwide and multi-site deployments.
United States and Canada
Field personnel across the U.S. and parts of Canada, dispatched from a single operations center.
Same-day when it counts
Four-hour same-day emergency response for the sites where downtime is measured in revenue.
Staging and deployment
Equipment staged, configured, and shipped ahead of the visit, so the technician installs rather than unboxes.
Proof on every visit
Check-in, photos, deliverables, and sign-off captured in Nucleus — visible to you while the work is happening.
Need someone onsite?
Tell us the site, the scope, and the window. We'll handle the rest. Call 888-529-8555.
Hands on site. Eyes on the work.
Dispatch a technician anywhere in the U.S. and Canada, and watch the visit happen in real time.